Our Shipping/Returns/Exchange Policy:
Thank you so much for choosing Earmark Social Goods - we really appreciate it!
Your satisfaction is very important to us so if you are not completely satisfied with your goods, contact us as soon as possible, within 30 days of purchase, to let us know what is wrong with your order. We will happily do whatever we can to make it right. If you simply want to return it, we only ask that you ship the product back and we will refund you as soon as the item has been received on our end. There is a small restocking fee of 5% and shipping is to be paid by the buyer. You are always welcome to exchange your new goods too!
Due to the handmade nature of many of our goods there may be slight variations from item to item. We do our best to provide only the highest quality wares to you!
Computer Monitors, phones and tablets may all show color differently. We ask that you carefully read through the description before you make your purchase. We cannot accept returns if the item is as promised, just not what you expected. We try very hard to provide a detailed description of each product so there are no surprises when you get your Earmark goodies in the mail. We want you to LOVE our work!
Occasionally items may become damaged in shipping. We do everything we can on our end to ensure that you receive your new goods in perfect condition. Contact us today if your box looks like it’s been thrown all around the globe and we will make it right.
International Shoppers: Thank you for taking the extra time to get your goodies from us, we know you have a lot of options. Most items arrive within 2-3 weeks, depending on your location. It has not been unheard of for a package to take up to 2 months to be received. If it has been a while since it was shipped, we ask you to check with your location Post Office - it’s probably wrapped up in Customs somewhere. Unfortunately, we cannot track packages once they leave the U.S. and we also are not responsible for extra custom fees. We realize that these fees can be quite burdensome but sadly it is out of our control and for legal reasons we are unable to mark your packages as gifts. Thank you very much for understanding.
PLEASE READ THE ITEM DESCRIPTION CAREFULLY. TAKE NOTE OF COLORS AND SIZES.
We will ALWAYS SHIP to your PROVIDED MAILING ADDRESS (not PayPal) unless you specify a different address.
Have a question? We hope we have the answer!
Here are a few basic questions, if you have a specific question not mentioned below contact us today, we are always around and happy to help! firstname.lastname@example.org
WHERE ARE YOU LOCATED?
We are located in Plymouth, Massachusetts in the US.
DO YOU OFFER WHOLESALE?
Yes, we do! Check out our wholesale page today to sign up for your account.
TYPICALLY HOW FAST DO ITEMS SHIP ONCE I PLACE MY ORDER?
We try to ship almost all of our items within 24-48 hours, not including weekends and holidays. If there will be any major delays in your orders shipment we will let you know ahead of time. A few of our listings state different ship times so please make sure to read through the listing carefully.
HOW DO I QUALIFY FOR FREE SHIPPING?
If you live in America and place an order of $25 or more you qualify! You may still choose to upgrade your shipping method for a cost, if you choose. Free Shipping is shipped using USPS Regular shipping.
WHAT SHIPPING METHOD DO YOU USE?
We ship all of our items using The United States Postal Service.
DO YOU CURRENTLY OFFER ANY PROMO CODES?
If you follow us on Facebook, Instagram or Pinterest you will most likely find a code that will work! :)
ARE YOU ON PINTEREST?
YES! We absolutely are! We are actually one of Pinterest's top pinners with over 1,500,000 million followers. Come on by and say HI, here: https://www.pinterest.com/earmarksocial/boards/
CAN I FOLLOW ALONG ON INSTAGRAM?
We would LOVE it if you did! check out our Instagram page here: https://instagram.com/earmarksocial/
DO YOU HAVE A FACEBOOK PAGE?
You know we do! We offer lots of fun promotions on here as well as showcase new or featured items, so come on by and like us today! https://www.facebook.com/EarmarkSocialGoods
I LOVE MY NEW GOODS WHAT HASHTAG SHOULD I USE TO SHARE THEM WITH THE WORLD?
Oh, that is super exciting and we are so glad you love your Earmark Goodies! We would love it if you used the tag #EARMARKSOCIALGOODS on any online social platform!
CAN I CHANGE COLORS OR CUSTOMIZE ITEMS?
In most cases, yes, you can customize our items to better suit your needs. Love a print but wish it came in yellow or blue? Just contact us today and ask us, we are happy to accommodate your needs, if possible.
DO YOU OFFER CUSTOM PENCILS?
Yes, we do! You can customize a pencil for your event or just for fun! Minimum pencils to order custom designs is 100. Contact us today for more information.
I DID NOT SEE AN ANSWER TO MY QUESTION, WHO SHOULD I CONTACT?
You can contact either of us, Bridgette or Michael using this email: email@example.com - we will get back to you very soon!